Warning: main(/home/htdocs/www.egov.thaigov.net/english/frame_eng/head.html): failed to open stream: No such file or directory in /www/www.egov.thaigov.net/english/projsum_eng/index.html on line 23

Warning: main(): Failed opening '/home/htdocs/www.egov.thaigov.net/english/frame_eng/head.html' for inclusion (include_path='.:/php/includes:/usr/local/apache2/htdocs/webhosting/www/www.test.arda.or.th/ewtproject/ewtconfig:/usr/local/apache2/htdocs/webhosting/www/www.test.arda.or.th/ewtproject/users/setup') in /www/www.egov.thaigov.net/english/projsum_eng/index.html on line 23
Un title page
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
 
 
Project Summary
Project Name: Electronic Government Project The Kingdom of Thailand
 

   Project Sponsor: M.R. Chatu Mongol Sonakul
   Project Owner: Mr. Thaweesak Koanantakool
   Project Manager: Mr. Jirapon Tubtimhin

Co-Project Sponsors:
  1. Mrs. Panit Nitithanprapas
    2.
  2. Mrs. Dhipavadee Meksawan
    3.
  3. Mr. Sansern Wongcha-um
    4.
  4. Mr. Poonsup Piya-Anant
    5.
 
Project Start Date: March 2001 Anticipated Completion Date: March 2003
 
Project Objective
 
  1. To establish a framework for building up electronic Government (e-Government) in order to be in line with e-ASEAN and e-Thailand's initiatives in the following areas :-
    • Public services.
      •
      • High quality and standard services to citizen, business and public sectors.
        •
      • Good services through electronic media as Red-tape reduction toward one stop service, Rapid Response, Rural Coverage, and Round-the-clock.
        •
    • Public administration
      • :
      • Financial management between government and business sectors,
        •
      • Electronic procurement toward rapidity, transparency and fairness,
        •
      • Government data and resources management.
        •
    • Communication and coordination between government sectors :
      •
      • Intra- and Inter-Ministries.
        •
      • Among central, regional and local administrations.
  2. To set up guideline for reprocessing of public organization, in terms of administration and services to comply with framework of building up the e-Government.
  3. To implement and evaluate e-Government pilot projects in accordance with specified direction.
    4.
  4. To employ the defined strategic framework and action plan in implementing projects associated with e-Government in the following phases.
    5.
2. Project Scope
 
In Scope:
Out Scope:
To coordinate, facilitate and drive for the following achievements/provisions :
  1. Master plan, Action Plan, and Strategic Framework for implementing the e-Government program.
    2.
  2. Building up e-Government in the following 4 tracks of electronic services in public agencies :
    • Online Information Services : (G2G), (G2C), (G2B)
      •
    • Simple Transaction Services : (G2C), (G2B)
    • Payment gateway (Electronic Funds Transfer) : (B2G), (C2G)
      •
    • Electronic procurement (G2B).
      •
  3. Implementation of key pilot projects on electronic services in public agencies accordingly to the above mentioned tracks.
  4. Suggestions and practical guidelines for public agencies' reorganization in order for building up e-Government.
  5. Standards, guidelines, and manuals for interoperability for public agencies and electronic services in implementing the e-Government program.
    6.
  1. Thailand's telecommunication and network infrastructure.
    2.
  2. Multi-agency budgeting.
    3.
  3. New software development.
    4.
 
3. Project Background and Description
 
Project Background
  1. E-Government development has been driven since 1994(B.E. 2537) by the Sub-Committee of Promotion of Utilization of Information Technology in Public Organization which is under the National Information Technology Committee . Several measures have been imposed to support and promote this initiative such as computer training for mid-level officers (Classification : C5-6), specifying minimum requirements of IT equipments for government agencies, CIOs' appointment in public sector, conducting IT Master Plan of ministries, departments and provinces, etc.
    2.
  2. In 2000(B.E. 2543), ASEAN countries endorsed the e-ASEAN initiative to promote potential of information technology in order to strengthen their competitiveness in the world economy. e-Government is one of the five key areas that ASEAN countries have committed to implement. On July 3, 2000, the Economic Cabinet considered the issues raised in e-ASEAN initiative, and envisioned that Thailand must first work on developing of e-Thailand as priority in order for preparing readiness for the country and minimize drawbacks in the development process of IT infrastructure.
  3. Results of brainstorming session on e-Government and studies of developed countries' experiences have revealed that strategic framework must be developed as a clear guiding principle for the establishment of e-Government which is complying to the country's facts and conditions.
    4.
Project Description
  1. In order to establish the e-Government, study, survey and analysis upon related data and contexts must be conducted on both internal and external factors, as follows:
    • Needs of all government agencies' customers; i.e., citizen, business , and public sectors.
      •
    • Study and analysis of present status and readiness of public sector in various aspects such as electronic services, electronic procurement, information services, and communications among agencies.
      •
    • Overall viewpoint, environment, operating possibility, and experiences in e-Government's development on regional and international levels.
      •
    • IT projects affected and associated directly with e-Government's implementation in order for rendering the establishment of the e-Government.
      •
    Consequently, studies and analysis will provide useful information to:
    • Define scope and strategic goals for e-Government.
    • Develop guidelines, framework , and standards for government agencies to support electronic information services and other services.
    • Propose and encourage all major action plans to set up e-Government tangibly.
  2. In the first 2 years, e-Government will be tangibly established by implementing pilot projects. The following areas of pilot projects will be proposed, encouraged, and collaborated to create thoroughly and transparently in public services to citizen and business.
    3.
    • Online information services of government sectors that public and business sectors require and be able to utilize information extensively. The potential pilot projects are
    • Online financial information services (Bank of Thailand).
    • Economic and social information services (Office of the National Economic and Social Development Board).
    • Online information for industrial and investment linkages (Office of the Board of Investment and Ministry of Industry).
    • Tourism information services (Tourism Authority of Thailand).
      •
  • Online/electronic public services of government agencies such as taxation/fee payment, registration, complaint, etc. The potential pilot projects are
    • Electronic commercial registration affirmation (Department of Commercial Registration).
    • Electronic businesses' financial balance (Ministry of Commerce).
    • Electronic identification card (Bureau of Registration Administration, Department of Local Administration).
    • Automatic counter services.
    • Online public transportation booking.
  • Government sectors' payment gateway to promote electronic commercial activities. The payment gateway will be established for money transfer between government and business sectors. Agencies responsible for monetary/treasury affairs, for example, Revenue department, Comptroller-General's Department, Office of Auditor of Thailand, Bank of Thailand, commercial banks and financial institutions, will be proposed as pilot projects.
  • Guidance, Standards, and framework for procurement processes concerning working methods, flexibility, and conformity with affiliated agencies. Internet procurement system will succeed with full corporation from major government sectors such as Office of the Prime Minister, Bureau of the Budget, Office of Auditor General of Thailand, etc. The internet procurement project of Office of the Permanent Secretary the Prime Minister's Office will be proposed as the pilot project.
    •
 
4. Prior Work in This Area
 
  • Organization and human resource development
    •
    • Appointment of CIOs and IT policy planning.
      •
    • Computer training for C5-6 officers according to the Cabinet's approval in 1994.
      •
    • Government administration reform plan.
      •
  • Technologies
    •
    • Minimum requirements of IT equipments.
      •
    • Government Data Infrastructure (GDI) research project.
    • IT Model Office pilot project.
      •
  • Services
    •
    • Government information network services by Government Information Technology Services (GITS).
      •
  • Laws and regulations
    •
    • Regulation of Office of the Prime Minister on practices of government agencies' services (Second Issued), B.E. 2540
      •
    • Drafted Electronic Transactions Bill ( Including electronic signatures)
      •
    • Official Information Act, B.E. 2540
      •
    • Drafted Regulation of Office of the Prime Minister on documentation process.
      •
    • Statistics Act, B.E. 2508
      •
     
    5. Project Impact and Benefit
     
    Project Benefits (High, Medium, Low): High
    Project Impact (High, Medium, Low): High
    Timing of Impact: (Short-term, Medium- term, Long-term): Medium to Long -term
     
    Description of benefits:
    1. Public services
      • Public will receive faster, more efficient and more effective services
        •
      • The government action will be more transparency since the public will be able to access accurate and high quality information and involve in the government action.
      • Public will have more selections of services.
        •
    2. Management Administration
      • Government sectors will have clear conception and working direction, in terms of working processes and electronic services with international standard, agreeable with national constraints and factors.
        •
      • Lower operating costs since resource can be shared.
        •
      • Improved efficiency for government's information related departments.
        •
    3. More cooperation among government sectors and between government and business sectors.
    4. Increase competitive capability due to the strong government mechanism.
      5.
    Description of Impact:
    1. Government sectors
      2.
      • Budget and Investment.
        •
        • High investment cost will be required to pursue any projects related to government agencies.
          •
        • Investment cost will be required for human resource development.
        • Budgetary and procurement processes will have to be modified to cope with the new technological services.
          •
      • Human resource.
        •
        • Government agencies' staff will have to adapt to the changes.
        • The Office of the Civil Service Commission will have to consider knowledge in electronic/information technology for every government employees.
          •
      • Changes in working processes
        • Information technology must be included as one of indicators for the service performance evaluation.
        • Data security must be created for protection of electronic crime.
        •
    2. Public
      3.
      • People have to learn new method to communicate or receive services from government sectors.
        •
    6. Key Project Activities
     
  • Set up project team.
    •
    • Acquire team members
    • Provide project management training course for team member
      •
  • Study information to establish e-Government plan.
    •
    • Study information on the existing IT projects in Thailand and other projects at regional and international levels correlated with e-Government strategic framework.
    • Study information from other sources such as IT policy planning, internet, government agencies' document, foreign government agencies' document, etc.
      •
  • Study and analyze present situation of government sectors' management and services to the public.
    •
    • Hand out questionnaire and/or interview to survey customers' needs on services, information, and communication.
    • Hand out questionnaire and/or interview to survey status and readiness of government agencies, including issues and suggestion.
      •
    • Analyze information to outline scope and strategic goals
      •
    • Investigate on existing projects that are in line with e-Government to determine pilot projects, and recommend on the projects cooperation.
      •
    • Propose and encourage new pilot project if the existing projects are impractical.
      •
  • Design principal plan and strategic framework for e-Government development.
    •
    • Develop principal workplan for each initiatives of e-Government, prioritize workplan, and determine responsible organization, stakeholders, time, success factors, problem and recommendation, and budget.
      •
    • Present principal plan and strategic framework to CIO and officers, and gather opinion for revision.
      •
  • Coordinate and implement pilot projects in each area.
    •
    • Coordinate and support government agencies on the pilot projects.
      •
    • Develop indicators and evaluating methods for existing pilot projects.
      •
  • Set up standard, guiding principle, and manual for government agencies to operate e-Government.
  • Coordinate and encourage government agencies to operate accordingly.
    •
    • Encourage cooperation between e-Government's operation at departmental level and IT policy planning.
      •
    • Encourage projects under government agencies extensively following strategic framework and scope defined in e-Government and department's action plan.
      •
  • Construct and operate a central website for information exchange, opinion, brainstorming, and advertising channel for e-Government activities.
    		•
     
    7. Project Deliverables
     
    Milestones/Deliverables
    Major/Minor
    Due Date

    - Survey results

    Minor
    		 March 2544
    - Detailed workplan
    Major
    		 March 2544
    - Monthly progress report
    Minor
    		 March 2544
    - Interoperability framework
    Major
    		 April 2544
    - Preliminary analysis report on public needs
    Major
    		 April 2544
    - Report on status and readiness of organization providing electronic services
    Major
    		 April 2544
    - List of the first pilot project group
    Major
    		 April 2544
    - Monthly progress report
    Minor
    		 April 2544
    - Drafted standard, guiding principle, and manual of electronic services for government agencies
    Minor
    		 May 2544
    - Drafted e-Government strategic framework
    Minor
    		 May 2544
    - Detailed report of e-Government presented to the Cabinet
    Major
    		 May 2544
    - Announcement of the pilot projects
    Major
    		 May 2544
    - Monthly progress report
    Minor
    		 May 2544
    - Report on study of IT projects at regional and international levels
    Minor
    		 June 2544
    - Report on data analysis for scope and strategic goals
    Major
    		 June 2544
    - Monthly progress report
    Minor
    		 June 2544
    - Suggestion from public hearing
    Major
    		 July 2544
    - Monthly progress report
    Minor
    		 July 2544
    - Principal workplan and strategic framework
    Major
    		 August 2544
    - Details of pilot projects
    Major
    		 August 2544
    - Monthly progress report
    Major
    		 August 2544
    - Cabinet's approval on principal plan, strategic framework and pilot projects.
    Minor
    		 September 2544
    - Standards, guiding principle, and manual for government agenciesė
    Major
    		 September 2544
    - Monthly progress report
    Major
    		 September 2544
    - Monthly progress report
    Minor
    		 October 2544
    - Monthly progress report
    Minor
    		 November 2544
    - Monthly progress report
    Minor
    		 December 2544
    - Monthly progress report
    Minor
    		 January 2545
    - 1st report on progress and evaluation of pilot projects
    Minor
    		 February 2545
    - Drafted action plan of e-Government at departmental level
    Minor
    		 February 2545
    - Monthly progress report
    Minor
    		 February 2545
    - Monthly progress report
    Minor
    		 March 2545
    - Monthly progress report
    Minor
    		 April 2545
    - Monthly progress report
    Minor
    		 May 2545
    - Opinion/Suggestion from affiliated organization on drafted action plan at departmental level.
    Minor
    		 June 2545
    - Monthly progress report
    Minor
    		 June 2545
    - 2nd report on progress and evaluation of pilot projects
    Minor
    		 July 2545
    - Action plan of e-Government at departmental level
    Major
    		 July 2545
    - Monthly progress report
    Minor
    		 July 2545
    - Details of pilot projects presented to the Cabinet
    Major
    		 August 2545
    - Monthly progress report
    Minor
    		 August 2545
    - The Cabinet's approval on pilot projects
    Major
    		 September 2545
    - Monthly progress report
    Minor
    		 September 2545
    - Monthly progress report
    Minor
    		 October 2545
    - Monthly progress report
    Minor
    		 November 2545
    - Monthly progress report
    Minor
    		 December 2545
    - Pilot projects evaluation and final Report presented to the Cabinet
    Minor
    		 January 2546
    - Monthly progress report
    Minor
    		 January 2546
    - Monthly progress report
    Minor
    		 February 2546
    - Pilot projects evaluation and final Report
    Minor
    		 March 2546
     
    8. Project Dependencies
     
  • Government Data Infrastructure (GDI) research project.
    •
  • Government Information Technology Services (GITS).
    •
  • Drafted Regulation of Office of the Prime Minister on documentation process.
    •
  • Electronic Transactions Bill.
    •
  • Government agencies' electronic service projects such as automatic postal service counter (Communication Authority of Thailand) and public internet projects(Telecommunication Authority of Thailand).
    •
  • IT policy planning project by Office of the Official Information Commission.
  • Procurement center project under Office of the Permanent Secretary Prime Minister's Office.
    		•
     
    9. Project Assumptions
     
  • Strategic framework of e-Government is a tool for government agencies' practices to be more systematic and effective.
  • E-Government can motivate government officers to change their perception regarding working processes, administration, public services, information provision, and external communication.
    •
  • E-Government provides fast and convenient communication and services to public and business sectors.
    •
  • E-Government is a mechanism to increase international trade competitive capability.
    		•
     
    10. Critical Success Factors for Project
     
  • Good cooperation from government sectors and staff.
    •
  • Accurate and good quality data
    •
  • Full understanding and participation of government sectors and other stakeholders.
    •
  • Support of budget and staff.
    •
  • Changes in regulation and laws to support and comply with new development, operation, and services under e-government strategic framework.
    •
  • Cooperation by organization under the affiliation of Government Agencies' Information Technology Promotion Sub-Committee.
  • The Cabinet's approval.
    		•
     
    11. Project Risks
     
  • Changes in political policy
    •
  • Projects related to e-Government project are discontinued.
    •
  • No affirmative and continuous support for implementation of strategic framework in every levels of government sectors.
    •
  • Budgetary approval of related government agencies is not in line with e-Government's direction and framework.
  • Laws and regulations are not applicable for changes and development.
    		•
     
    12. Organization Member
     
     1. NECTEC
     2. Bank of Thailand
     3. Office of the Civil Service Commission
     4. Office of the National Economic and Social Development Board
     5. Office of the Permanent Secretary of the Prime Minister's Office
        5.1 The Bureau of Legal Affairs and General Regulations
        5.2 The Bureau of Policy and Planning
     6. The Bureau of the Budget
     7. Office of the Auditor General of Thailand
     8. National Statistical Office
     
    13. Consultant Support
     
    Team member
     
     1. Consultant from World Bank

     2. Modernization Program Office Bank of Thailand
     3. Mr. Kasem Chaihongsa
     4. Mr. Kanchit Malaivongs
     5. Mr. Yuen Poovorawan
     6. Mr. Somnuk Keretho
     7. Mr. Pramote Srisuksant
     8. M.R. Nongkran Chompoonut
     9. Mrs. Chadamas Thuvasethakul
     
    14. Project Costs
     
    Cost Item
    Amount (Baht)

    1. Full-time project staff salary
    2. Survey project for public needs
    3. Survey project for government sectors' readiness
    4. Public workshop for principal plan/strategic plan
    5. Dynamic Web Site' s construction
    6. Pamphlet /Paper
    7. Utilities
    8. Office appliance
    9. Appliance depreciation
    10. Communication
    11. Others
    12. Total
    360,000
    200,000
    200,000
    200,000
    200,000
    300,000
    -
    400,000
    20,000
    100,000
    100,000
    2,080,000
     
    15. Change Management Control
     
    1. Any changes to the project scope must be approved in advance using the Change Request Form. Once the Change Request Form is completed, it must be signed off by the Project Sponsor, Co-Project Sponsors, Project Owner and Project Manager.
      2.
    2. Progress, limitation, and issues must be presented to be in consideration of the Cabinet and Government Agencies' Information Technology Promotion Sub-Committee.
      3.
    3. Coordination with government sectors, especially agencies responsible for policy and IT development, is required by seminars, public relations, cooperation through agencies'CIO and CEO constantly to avoid any conflicts or impact on strategic framework of e-Government.
      4.